Reducing Returns and Complaints through Smarter Product Training

Reducing Returns and Complaints through Smarter Product Training
High volumes of returns and customer complaints can give any retail brand a bad name. How can today’s retailers look at reducing returns and complaints in eCommerce? The solution is to upskill and train their sales workforce to become experts in their brand and customer service. Key takeaways: Why Returns and Complaints Are a Growing
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The Ultimate Long-Term Strategy for Better CX in Luxury Retail

The Ultimate Long-Term Strategy for Better CX in Luxury Retail
In the world of luxury retail, the product alone is never the full story. What sets a luxury brand apart isn’t just craftsmanship or exclusivity. The ability to elevate the customer experience surrounds every purchase.  From the moment a customer enters the store, every interaction must reflect the brand’s promise of excellence, attention to detail,
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Train to Retain: Reduce Retail Employee Turnover With eLearning

Train to Retain: Reduce Retail Employee Turnover With eLearning
The retail industry is one of the world’s largest employers. According to the most recent estimates by the International Labor Organization (ILO), some 420.5 million people are employed globally in the wholesale and retail trade sector, accounting for 13.2 % of all employment.  In South Africa, the retail sector is the second-largest employer after the
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Your Guide to Gamified Training for Retail Teams

Your Guide to Gamified Training for Retail Teams
Keeping employees engaged in training can be challenging in today’s fast-paced retail environment. All too often, traditional training methods lead to low retention and disinterest. But what if learning felt more like playing a game? This guide to gamified training for retail will explain how it’s done. According to TalentLMS’s Gamification at Work Survey, gamification
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Making Compliance Click: How New Leaf Technologies Elevates Workplace Training

Making-Compliance-Click-How-New-Leaf-Technologies-Elevates-Workplace-Training
Compliance training is essential, unavoidable, and more often than not, dreaded. Whether it’s ensuring data protection under GDPR or POPIA, meeting financial regulations, or adhering to health and safety laws, compliance training is a legal necessity in nearly every industry. But while the rules are non-negotiable, the way you deliver them doesn’t have to be
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