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Talent Succession in Hospitality: How eLearning Contributes to the Leadership Pipeline

Talent-Succession-in-Hospitality-How-eLearning-Contributes-to-the-Leadership-Pipeline
Hospitality thrives on people. Whether it’s a hotel manager resolving a guest issue at midnight, a restaurant supervisor ensuring consistency across service teams, or a resort executive setting long-term strategy, leadership makes the difference between a memorable stay and a disappointing one. Yet the industry faces one of its greatest challenges: how to develop and
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Training for Tech Adoption: Helping eCommerce Retail Teams Embrace New Tools & Platforms

Training for Tech Adoption Helping eCommerce Retail Teams Embrace New Tools & Platforms
Retail tech adoption isn’t just about embracing new systems; it’s about giving your team the confidence and skills to use them effectively. According to McKinsey & Company, a strong tech foundation can triple your digital offerings’ time-to-market, double internal skill levels, and cut run costs by up to 20%, enabling reinvestment in innovation. That payoff
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Reducing Returns and Complaints through Smarter Product Training

Reducing Returns and Complaints through Smarter Product Training
High volumes of returns and customer complaints can give any retail brand a bad name. How can today’s retailers look at reducing returns and complaints in eCommerce? The solution is to upskill and train their sales workforce to become experts in their brand and customer service. Key takeaways: Why Returns and Complaints Are a Growing
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Investing in Life-Saving Impact: New Leaf Technologies Supports St John Master Trainer Programme

Investing in Life-Saving Impact: New Leaf Technologies Supports St John Master Trainer Programme
New Leaf Technologies believes that impactful training has the power to change lives and sometimes, even save them. That’s why we’re incredibly proud to partner with St John in their bold mission to standardise first aid education through the Master Trainer Programme. This programme promises life-affirming initiatives that unites training leaders across Kenya, Uganda, Tanzania,
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The Ultimate Long-Term Strategy for Better CX in Luxury Retail

The Ultimate Long-Term Strategy for Better CX in Luxury Retail
In the world of luxury retail, the product alone is never the full story. What sets a luxury brand apart isn’t just craftsmanship or exclusivity. The ability to elevate the customer experience surrounds every purchase.  From the moment a customer enters the store, every interaction must reflect the brand’s promise of excellence, attention to detail,
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