Reducing Returns and Complaints through Smarter Product Training

Reducing Returns and Complaints through Smarter Product Training
High volumes of returns and customer complaints can give any retail brand a bad name. How can today’s retailers look at reducing returns and complaints in eCommerce? The solution is to upskill and train their sales workforce to become experts in their brand and customer service. Key takeaways: Why Returns and Complaints Are a Growing
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Consistent, Confident, On-Brand: Protecting Brand Integrity with Scalable eLearning 

Consistent Confident On-Brand Protecting Brand Integrity with Scalable eLearning
In luxury retail, the brand is the product. Customers aren’t just buying an item; they’re buying into a story, a promise, and a feeling of exclusivity.  Unlike mass-market retail, where volume can offset inconsistency, luxury relies on emotional connection and meticulous attention to detail to build trust and loyalty. For this reason, brand integrity depends
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EdTech in South Africa: Does eLearning Have the Potential to Uplift Our Nation?

EdTech in South Africa: Does eLearning Have the Potential to Uplift Our Nation?
South Africa is a beautiful and wondrous country, but isn’t a country without problems. Of these problems, three  have been hot topics at the centre of all discussions: load shedding, inequality, and education. While solving all three of these problems is paramount, solving education may be the key behind solving the other two and perhaps
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Accelerating Leadership Growth: How eLearning Supports Succession Planning in Finance

Accelerating-Leadership-Growth-How-eLearning-Supports-Succession-Planning-in-Finance
Succession planning is important to safeguard a business’s future and prevent it from losing momentum. Yet many companies lose sight of this critical step, to the detriment of their employees and, ultimately, the business. According to DDI’s global survey of HR leaders, over half of executives fail in their roles, while research by FranklinCovey reveals
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