Across industries, employees are suddenly faced with a deluge of workplace software applications and SaaS platforms that promise to make them more productive and deliver better value to their businesses and customers. However, adopting and implementing these workplace apps depends largely on employees’ ability to quickly master them.
One way HR and learning and development (L&D) managers can ensure digital tools are rolled out successfully is by putting aside time and resources for training. But doing it the old-school way means blindly trusting that everyone learns and retains information in the same way.
Thankfully, a more effective solution has entered the market to simplify the process and support the rollout of new technologies and applications. It’s called a Digital Adoption Platform (DAP).
At its core, a DAP is software that is layered on top of the software, mobile apps, web apps, and B2B SaaS platforms employees use in their day-to-day work. It acts as a bridge between employees and new technology, enabling them to learn and use unfamiliar apps and software in their workflow, streamlining the processes involved in technology onboarding, employee training, and user support.
There are several DAPs on the market — each with its own set of features, plus points and drawbacks — but one that stands out for its ease of use, affordability, and smart features is Ziplyne DAP. Globally, it’s the preferred digital adoption software platform for L&D professionals and IT, product, training, sales, marketing, customer service, and procurement teams. By using Ziplyne to quickly familiarise their teams with workplace apps, companies are able to cut down on training costs while reducing the burden on human and IT support.
How Ziplyne DAP Accelerates Digital Transformation
Some software applications are hugely complex, and employees lacking technical proficiency may struggle to use them. Training individuals in new technology also takes time and money, especially across dispersed geographical environments. Then there’s the “learning and forgetting curve,” which is the gap between training and practising what you’ve learned.
A contextual delivery platform like Ziplyne DAP overcomes these obstacles by removing the uncertainty, or “software paralysis,” that users typically face when working with new or updated software or workplace apps. Because they use it “in the flow of work,” no time is lost between learning and doing.
Here’s how DAPs are used and the benefits to business:
Benefit: Improves training when layered over a Learning Management System (LMS)
- While an LMS allows learners to dive deep into a course, DAPs have ushered in the next step in the eLearning evolution. The technology enhances learning via interactive coaching using step-by-step tutorials, contextual help, and real-time support. With features such as user onboarding, in-app messaging, and more comprehensive data tracking and analysis than most LMS platforms, they become a hub for continuous learning that fits into the flow of work.
Benefit: Facilitates remote onboarding, training, and support
- Digital adoption software can identify pain points, areas for improvement, and potential bottlenecks by tracking user behaviour when using new tech. These insights enable organisations to measure the effectiveness of their digital initiatives and return on IT investments. They provide extensive insights on what software works better than others and how.
Benefit: Integrates with collaborative tools and third-party apps
- DAPs bridge the gap between digital productivity and physical distance by providing remote access to interactive tutorials and in-app assistance. Advanced analytics and detailed metrics, such as user progress, completion rates, and time spent on specific tasks, provide insight into how employees interact with various digital tools.
Benefit: Improves digital efficiency
- Real-time collaboration, document sharing, and knowledge exchange within the context of digital applications enhance workplace efficiency. It ensures uninterrupted workflow and promotes a collaborative work environment.
Ziplyne DAP has many more user-friendly features to create, manage, and deliver powerful in-app guides to end users. Using the DAP dashboard, you can make smart adjustments based on analytics, highlighting any friction points users have. Ziplyne is mobile-friendly, supports multiple languages, and can be customised according to your company’s needs.
Boost Digital Transformation with Ziplyne and New Leaf Technologies
Ziplyne’s comparative studies show that their DAP is 40% less expensive and 90% faster than existing alternatives. Clients have lauded the SaaS platform for its ease of use and scalability and for standardising the way they onboard, train and support their end users across their enterprise software.
For these reasons (and more), New Leaf Technologies is proud to be a partner of Ziplyne in Africa. If you need more information on our innovative eLearning solutions, or if you would like to adopt Ziplyne into your organisation, get in touch to learn how we can help.
